In light of the current global situation affecting us all we would like to keep you updated. We are constantly monitoring the status of our suppliers and delivery agents and taking every effort to care for the wellbeing of our staff. We are closely following guidelines set by the government and WHO and will abide by their recommendations.
We are currently running a heavily reduced staff at our factory with all office workers operating from home. While all our services are currently running as normal there may be a delay in processing and dispatching orders purely because we are only running a skeleton staff. As it stands none of our staff have contracted the COVID-19 and we are doing everything in our power to ensure this remains the case.
We are following all distancing protocols with on site staff taking staggered breaks in separate locations, no staff member is working in close proximity with another. Contact with delivery and collection agents is being minimised with all parcels being left in a safe location ready for collection and for drivers to handle on their own. Any deliveries and returns are put into quarantine for 24 hours before being handled.
Following the announcement by the PM we are constantly reviewing our processes and working options. If you have placed an order with us which has not yet been dispatched and you would like to cancel please contact us via email to email@example.com with your name and order number and we will cancel the order for you and send you a full refund.
We would like to thank you for your co-operation and understanding during these difficult times and will continue to update this page if anything changes.
Last Update - 03/04/2020 - All delivery services are running as normal.